NEED HELP?
When will my order be delivered?
Orders typically take 3–6 business days to ship from our warehouse. Delivery time after that depends on your location.
Once your order has been shipped, you’ll receive a tracking number so you can follow its journey and stay updated on the delivery status.
Can I return my order?
All sales are final and cannot be returned or exchanged.
What size should I order?
Each product page includes a size chart,
which you can find as the last image in the product’s pictures. We recommend checking this before placing your order.
Our items generally fit true to size, so if you usually wear a size M, we recommend ordering a size M. If you prefer a more oversized fit, consider going one size up.
How can I track my order?
Once your order has been shipped, you will automatically receive a shipping confirmation email with your tracking number.
To track your order, click the menu button (the 2 lines in the top left corner of our website) and select "Order Tracking". Simply enter either:
- Your tracking number, or
- Your email address and order number
and you'll be able to see the current status of your shipment.
Still have questions?
If you still have any questions make sure to contact us via support@neptunegallery.com and we will be more than happy to help.